SINGAPORE, Sept 20 (Bernama-BUSINESS WIRE) — TDCX, an award-winning digital customer experience solutions provider for innovative technology and other blue-chip companies, kicked-off its inaugural Transformative CX Talks event today. The three-day event brings together customer experience (CX) leaders from various industries to share insights on how global trends are impacting CX and the ways in which they are refining their strategies to drive customer satisfaction.
Fueled by the acceleration of digital trends, there is greater expectation among end-users for a digital-first and digital-fast experience. Research¹ found that in 2021, customer experience professionals had entered challenging terrain, with almost 90 per cent of leaders reporting that customer expectations have increased to an all-time high.
