CHENNAI, India, March 5 (Bernama-BUSINESS WIRE) — Uniphore Software Systems, the global Conversational AI technology company, has launched auMina QSense™ which is a smart quality management tool for business analysts, quality analysts and agents at contact centers that helps transform their current performance management process in customer facing roles. auMina QSense™ can support contact centers by reducing the need for manual interventions while delivering on-the-job coaching and training at scale to drive superior customer service through actionable insights.
The new solution expands Uniphore’s conversational analytics portfolio to meet the expectations of customers who require a more sophisticated solution to enhance customer interactions and make customer service a source of competitive advantage.
