PALO ALTO, Calif., Oct 20 (Bernama-BUSINESS WIRE) — Uniphore, an early market leader in the Conversational Service Automation (CSA) space, announced today that it acquired an exclusive third party license for Robotic Process Automation (RPA) technology from NTT DATA to drive innovation, quicken time-to-market and deliver intelligent front office automation for modern contact centers.
This technology deal is one of many components of the global strategic alliance announced earlier between the two companies that deliver solutions to transform the $470 billion dollar customer service market. NTT DATA will continue to own this software and sell RPA services for contact centers.
