DEWA Strengthens Role Of AI To Drive Sustainability

DUBAI, Jan 18 (NNN-WAM) – The UAE leadership, places great importance on protecting the environment and promoting a green economy, and placing sustainability at the forefront of its strategic priorities.

This prioritisation supports UAE Vision 2021, which aims to build a sustainable environment and a diversified and sustainable competitive economy, that ensures a secure future for generations to come. The country made great progress towards sustainability, driven by significant achievements in the adoption of advanced technologies, to create a new reality and to build a leading global model for sustainable development.

The UAE recognised the importance of Artificial Intelligence, AI, as the cornerstone for achieving sustainability goals, at a time when this advanced technology is expected to contribute to the growth of the country’s GDP by 35 percent until 2031, while also reducing government expenditures by 50 percent annually, cutting down the number of paper transactions and saving millions of work hours.

The aim of the UAE Strategy for Artificial Intelligence 2031, is to improve government performance, accelerate the pace of achievements, and to create innovative and productive work environments, that ensure high levels of productivity. It supports key sectors in the UAE, including renewable energy through utility management and smart consumption.

Inspired by the vision of Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, to rely on AI to upgrade future services, sectors, and infrastructure, the Dubai Electricity and Water Authority, DEWA, continued its efforts to support the Smart Dubai initiative, to make Dubai the smartest and happiest city in the world.

DEWA’s Future Centre for Customer Happiness, which uses AI and Robotics, provides world-class smart services, including smart self-service booths to help customers quickly make paperless transactions. It includes Rammas, the Tayseer bill payment service, and remote support through live chat using robots.

DEWA’s verified WhatsApp account (046019999) is another important addition to its array of smart channels that enable effective communication with customers. The step is a new milestone for DEWA, which became the first government organisation in the UAE to obtain a verified WhatsApp business account.– NNN-WAM