SINGAPORE, Aug 26 (Bernama-BUSINESS WIRE) — This week at Forrester’s CX Singapore 2019, InMoment, the leader in Experience Intelligence (XI), will host a session with Minor DKL Food Group, the owner of The Coffee Club, in presenting “The Real Work of Turning CX Insights into Results.” Taking place on 28 August in Singapore, the event will bring together some of the world’s best customer experience thought leaders, technology providers, and professionals.
Minor DKL is a leading food franchisor and owner of several brands, such as The Coffee Club, Ribs & Rumps Restaurants, and Coffee Hit franchises, totaling 450 restaurants throughout 11 countries, with more than 8,000 staff members and an annual turnover at approximately $550 million. Stephen Hazard, COO of Minor DKL, will explain how Minor DKL has successfully operationalised key CX insights that have led to impressive business results.
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