NEW YORK, June 25 (Bernama-BUSINESS WIRE) — Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations, released its 2025 Customer Experience Benchmark research today. The global survey of 3000 consumers found that while many are ready for artificial intelligence (AI) to enhance their experiences in healthcare, financial services and insurance, they remain frustrated with poor omnichannel experiences and outdated form processes.
“Customers’ expectations are set by the best brands in retail, technology and eCommerce,” said Leigh Segall, CEO, Smart Communications. “When healthcare, banking and insurance organizations fail to meet these expectations, they risk losing customer loyalty and business. That’s why we set out every year to gauge where that bar is set, and light the way for organizations in these industries to exceed their customers’ expectations through frictionless, digital-first experiences.”
