New Vonage Research Highlights Continued Rise of AI and Its Impact on CX

HOLMDEL, N.J., Feb 21 (Bernama-BUSINESS WIRE) — Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has released its Global Customer Engagement Report 2025. Now in its 13th year, this year’s annual report outlines data and insights into customer communications preferences with businesses, highlighting emerging trends in artificial intelligence (AI) that are having a direct and positive impact on customer experience and engagement.

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