SINGAPORE, Sept 5 (Bernama-BUSINESS WIRE) — TDCX (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, has been recognized as a Star Performer and a Major Contender in Asia Pacific (APAC) in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023.
Star Performers are awarded to firms that have demonstrated the most significant advancement over time on the PEAK Matrix®. Some of the evaluation factors include innovativeness, increase in the scope of services offered, expansion of delivery footprint, investment into technology and/or domain-specific areas, improvement in value delivered, and expansion of scope in existing CXM contracts.
