Artificial Intelligence Welcomed, But Human-centered It Support Is Key To Employee Satisfaction And Productivity

HONG KONG & MORRISVILLE, N.C., March 15 (Bernama-BUSINESS WIRE) — Nine in ten employees (87%) recognize that AI has a positive role to play in helping them stay productive, while eight in ten (81%) prefer a blend of AI and human interaction, according to Lenovo.

The new global study¹ reveals that a majority of 12,000 employees surveyed (91%) believe they would be more productive if their IT issues at work were resolved quickly and effectively. Another 74% say poor IT support has decreased their motivation at work. Results show an efficient and effective IT support system needs to be in place to power today’s hybrid workforce.

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