Juniper Research: CCaaS Market Value to Near $16 Billion in Global Revenue by 2027, as Top 3 CCaaS Vendors Revealed

BASINGSTOKE, England, Aug 15 (Bernama-BUSINESS WIRE) — A new study by Juniper Research has found that global CCaaS (Contact Centre-as-a-Service) market revenue will reach $15.6 billion by 2027; rising from $4.9 billion in 2022. This phenomenal growth of 216% will be driven by the breadth of services offered within comprehensive subscription-based models, including advanced analytics capabilities, AI‑enabled chatbots and personalised video solutions.

CCaaS platforms are cloud-based solutions that provide services required to run a contact-centre over multiple inbound and outbound communication channels.


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