TDCX Thailand Launches Training Program to Equip Agents With the Top Skills Needed By 2025

BANGKOK, June 7 (Bernama-BUSINESS WIRE) — TDCX Thailand, an award-winning digital customer experience solutions provider for innovative technology and other blue-chip companies, today announced the launch of a leadership training program to upskill its customer experience professionals in the areas of critical thinking, problem-solving and agility. These are among the top skills that are needed by 2025 as identified in a report by the World Economic Forum¹.

The program is being launched as the pace of technology adoption accelerates in the wake of the pandemic and customer expectations for prompt and effective problem resolution increase.

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