Complaints About Network And High-Speed Broadband (HSBB) Price Record An Increase In 2018

CYBERJAYA, March 28 (Bernama) — The Communications and Multimedia Consumer Forum of Malaysia (CFM) has been one of the complaints channels for 18 years for consumers to report their problems in the communications and multimedia services. For 2018, CFM received 6,330 complaints which recorded 33% increase compared to the total number of complaints received in 2017 (4,746 complaints). CFM with the cooperation of service providers have resolved 88%complaints in less than 15 days.

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