KUALA LUMPUR, Jan 27 (Bernama) — The Life Insurance Association of Malaysia (LIAM) together with its 16 member companies are working together to further enhance and strengthen the professionalism of its agency force and upskill them through continuous training and professional programmes to accelerate growth in 2022.
In line with its efforts to raise the standard of its agency workforce, the industry is conducting a “Study on Turnover of Agents” targeting 5,000 respondents to establish the reasons for agents leaving the profession, the relationship between product knowledge and the retention of agents and to establish whether demographics, working experience, support at work and training and development have influence on the agents’ retention.
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